Privacy notice

What we receive

The quote form gives us your name, number and postcode, your choice of job, any notes, the page you were on and the time. If you ring, we note your name, a contact number and what you say about the building and the work.

Why we use it

To call you back, price the work, book a survey and carry out the job if you go ahead. Our legal bases are our legitimate interest in answering people who contact us, and steps taken at your request before a contract.

Who handles it

Enquiries are shared only with the team who quotes for and does the work. On the way, it passes through Cloudflare, which hosts this site, an automation tool, an online spreadsheet that logs it and an inbox that alerts us. If any of these process data outside the UK, the UK GDPR safeguards on international transfers apply. We never sell your details or use them for marketing.

How long we keep it

Twelve months from first contact if the enquiry goes no further. Once we have done a job, its file stays with us while the system is in use and for as long as the law expects, because refrigerant and commissioning records have to be kept.

Cookies and links

This site sets no cookies for analytics or advertising, and it serves its own fonts. Cloudflare may run essential security checks. Other websites we link to have their own privacy policies.

Your rights

You may see, correct or remove what we hold about you, and you can object to how we use it. Email info@harlowairconditioning.co.uk to do so. If our reply does not settle it, you can complain to the Information Commissioner's Office.